At Direct Seafood, quality is our promise. With top-tier handling, equipment, and safety standards, we're here to answer your questions and show how we go beyond expectations.
Minimum Order: $100
Please note, all Direct Seafood orders require a minimum of $100. Frozen items must total at least $100 to prevent thawing during transit.
Ordering & Delivery
Our $100 minimum helps ensure frozen items stay fully frozen during transit.
We ship to all residential and business addresses within the continental United States exclusively via FedEx. We do not ship to P.O. Boxes, Alaska, or Hawaii at this time to ensure transit times remain within the safety window for frozen goods.
To protect the quality of your seafood, we never allow packages to sit in a FedEx warehouse over a weekend. We ship Monday through Wednesday following this schedule:
Once your order leaves our facility, FedEx typically delivers within 1–2 business days. You will receive an automated tracking number via email as soon as your FedEx label is created.
To ensure the highest quality, our seafood is flash frozen shortly after harvest. This locks in texture, flavor, and nutrients, preserving the fish at its peak. Flash freezing stops the natural breakdown that occurs after fish is caught, offering the taste of freshly caught seafood at your convenience.
Product Quality & Handling
Every Direct Seafood order is packed in an insulated cooler with ample dry ice to maintain frozen conditions during transit. Each portion is individually vacuum-sealed to preserve freshness and ensure ease of storage.
When your shipment arrives, the seafood should be fully frozen. Immediately transfer it to your freezer.
Note: Even if the outer FedEx box feels room temperature, your seafood should be frozen solid inside the insulated liner.
Your order may still contain some dry ice upon arrival. Do not touch dry ice with bare hands, as it can cause skin damage.
To ensure the highest quality, our seafood is flash-frozen at extremely low temperatures shortly after harvest. This rapid process prevents large ice crystals from forming inside the flesh, which preserves the fish’s original texture, flavor, and nutrients. By stopping the natural breakdown that occurs after harvest, flash-freezing locks in peak freshness until you’re ready to thaw and cook, offering a "just-caught" taste at your convenience.
We only work with fisheries that practice sustainable fishing. We are committed to ocean conservation and work with suppliers who practice responsible harvesting methods.
We offer a curated and growing selection of premium finfish, shellfish, and gourmet specialties. Our shop features everything from Alaskan Halibut and Faroe Island Salmon to Maine Lobster Tails and Key West Pink Shrimp.
We offer both wild-caught and farm-raised. Each product description clearly indicates the source, allowing you to make an informed choice.
Food Safety & Storage
Keep your seafood frozen until you are ready to prepare it. Our vacuum-sealed fish and shellfish can be stored in the freezer for up to 12 months, but they are best enjoyed within 6 months for optimal flavor. Once thawed in the refrigerator, cook and consume within 24 hours. Do not refreeze.Note on Refrigerated Items: Products like our Smoked Mahi Fish Dip and Caviar should be kept refrigerated at 38°F or below immediately upon arrival. Do not freeze these items. Always refer to the use-by date on the package.
Our seafood is handled with safety in mind from the moment it is caught to the time it reaches your doorstep. We inspect and test every product to ensure it meets the highest food safety standards, giving you peace of mind with every meal.
Pricing & Payment
Shipping is free on orders over $200 For orders under $200, a flat-rate shipping fee of $20 applies. This covers our specialized temperature-controlled shipping.
We accept all major credit cards, and Apple Pay. All transactions are securely processed through our encrypted payment system.
Subscriptions
Our Subscribe & Save program makes it easy to enjoy premium, sustainable seafood delivered to your door. With Direct Seafood, you get to customize your subscription by selecting your favorite fish and shellfish from our carefully curated selection, choosing how many servings you want, and setting your delivery schedule to fit your lifestyle.
We source our seafood with the utmost care, partnering with trusted fisheries to bring you wild-caught and responsibly farm-raised options, from Gulf of Mexico snapper to Faroe Island salmon. Each item is flash-frozen at peak freshness and vacuum-sealed (except our refrigerated mahi fish dip) to lock in flavor and quality.
Subscribe & Save Subscription
Build your own box with 14 or 28 servings per shipment, choosing from our full range of seafood. Whether you love the rich flavor of Ora King Salmon or the versatility of Key West Pink Shrimp, you can mix and match to create the perfect delivery. Plans are priced to offer savings compared to one-time purchases, and you can adjust, pause, or cancel your subscription anytime.
Choose From:
How It Works:
1. Select your seafood preferences and number of servings (14 or 28).
2. Choose your delivery frequency (every 2, 4, or 8 weeks).
3. Enjoy restaurant-quality seafood at home, with easy storage and preparation instructions included. Keep frozen items in the freezer for up to 12 months (best within 6 months), and store the mahi fish dip in the fridge.
With Subscribe & Save, you’re in control, savoring the finest seafood while saving time and money. Check out our recipes and tips at directseafood.com to make every meal delicious!
Managing your Direct Seafood Subscribe & Save subscription is simple and flexible. Through your online account, you can customize your seafood selections, adjust delivery schedules, update billing or shipping details, or skip a delivery whenever needed.
To Manage Your Subscription:
If you run into any issues accessing your account or updating your subscription, our team is here to help. Just reach out to us at support@directseafood.com, and we’ll get you sorted quickly.
Canceling your Direct Seafood Subscribe & Save subscription is simple. Just send us an email at support@directseafood.com with your request to cancel, and our team will take care of it promptly. Please include your account details (like your name or order number) to help us process your request quickly.
Note that we cannot offer refunds for orders already processed or shipped. If you have any questions or need assistance, don’t hesitate to reach out to us at support@directseafood.com. We’re here to ensure you have the best experience with Direct Seafood, and we’d love to hear how we can serve you better
Returns & Guarantees
We offer a 100% satisfaction guarantee. If you’re not completely satisfied with your seafood, contact us at support@directseafood.com within 24 hours of delivery for a full refund or replacement.
In the rare event of shipping damage, we’ll immediately send a replacement order at no cost to you. Simply contact us at support@directseafood.com with your order details and a photo of the damaged package.
Contact Information
Our Direct Seafood team is here to help with any questions about your order, subscription, or seafood preparation. Simply email us at support@directseafood.com, and we’ll respond promptly to assist you. Whether you need help with your Subscribe & Save plan or tips for cooking our Key West Pink Shrimp, we’re committed to making your experience exceptional.
Our customer service team is always ready to help!
