Refund & Guarantee Policy

Last Updated: June 10, 2026

At Direct Seafood, we are committed to delivering premium-quality seafood directly to your door. We stand behind every order with our 100% Satisfaction Guarantee because we believe you deserve the freshest seafood and the highest level of customer service.  

Our Satisfaction Guarantee

If you are not completely satisfied with the quality of your order, please contact us within 24 hours of delivery so we can review the issue and make it right.

Depending on the situation, Direct Seafood may offer:

  • A replacement product
  • Store credit
  • A partial refund
  • A full refund

All resolutions are provided at the sole discretion of Direct Seafood after reviewing the claim.

Reporting an Issue

To help us investigate your concern, please email our customer service team within 24 hours of delivery and include:

  • Your order number
  • A description of the issue
  • Photos of the product and packaging (if applicable)

Claims submitted after 24 hours of delivery may not be eligible for a refund or replacement due to the perishable nature of our products.

Eligible Refund Situations

You may be eligible for a refund, replacement, or store credit if:

  • Your order arrives damaged
  • The wrong product was shipped
  • Items are missing from your order
  • The seafood arrives in an unsatisfactory condition
  • There is a verified quality issue with the product

Direct Seafood reserves the right to request supporting photos before issuing a refund or replacement.

Shipping Delays

We carefully package every order to maintain freshness throughout transit. While we work with trusted shipping carriers, occasional delays may occur due to weather conditions, carrier disruptions, or circumstances beyond our control.

If a shipping delay results in a verified product quality issue, please contact us within 24 hours of delivery. We will review the situation and determine an appropriate resolution.

Non-Refundable Situations

Refunds or replacements may not be issued for:

  • Incorrect shipping information provided by the customer
  • Orders left unattended after delivery
  • Claims submitted more than 24 hours after delivery
  • Improper storage, handling, or preparation after delivery
  • Personal taste preferences that do not relate to product quality

Order Cancellations

Orders may be canceled before they enter processing or fulfillment.

Once an order has been processed, packed, or shipped, it may no longer be eligible for cancellation due to the perishable nature of seafood products.

Contact Us

If you have questions regarding this policy or need assistance with an order, please contact our customer support team:

Direct Seafood

Email: support@directseafood.com

Website:  Direct Seafood

We appreciate your trust and look forward to serving you with the highest quality seafood available.