Return Policy

What if my seafood arrives and doesn’t meet my expectations?

We offer a 100% satisfaction guarantee. If you’re not completely satisfied with your seafood, contact us at support@directseafood.com within 24 hours of delivery for a full refund or replacement.

What happens if my order is damaged during shipping?

In the rare event of shipping damage, we’ll immediately send a replacement order at no cost to you. Simply contact us at support@directseafood.com with your order details and a photo of the damaged package.